Ocean Growth Security provides security for banks, exchange houses, payment and fintech offices and financial services firms in Dubai. Financial premises carry a specific risk: they hold cash, they hold data, and they deal with customers who are sometimes distressed and occasionally hostile.
Our officers are briefed on branch procedure rather than posted at a door. That means opening and closing routines, cash movement, queue management and the exact steps to take when a customer’s behaviour changes.
A bank branch has more agreed procedures than almost any other commercial space, and security has to fit inside them rather than around them. When cash moves, who is allowed near the vault, what a teller does when a customer becomes abusive, and what happens in the first sixty seconds of a hold-up are all things that must be decided before they happen, not during.
We sit down with the branch or the security function and write those procedures into the post order. Then we train on them. Officers know the duress word, the alarm position, the exit route they are responsible for and the point at which they stop intervening and start observing and recording.
Officers on financial premises see account activity, customer identity documents and internal movement. Every contract includes a written confidentiality requirement, and staff are briefed that what they see at a branch is not discussed on or off site. Officers are also briefed on the presentation standard the institution sets, because in a banking hall the security presence is part of the customer’s impression of the brand.
Ocean Growth Security is a SIRA-licensed Dubai company. Our officers hold the licences their posts require, work to a written post order, and are supervised on a set inspection cycle. Every contract has a named supervisor who is the client’s first point of contact, and incidents are reported to the client on a cycle it sets.
We cover retail branches, head offices, operations and data centres, exchange houses, brokerage and asset management offices and payment services offices across Dubai, including Deira, Bur Dubai, Business Bay, Downtown, DIFC, Sheikh Zayed Road and Dubai Marina.
Do your officers carry weapons? No. Our financial sector posts are unarmed, and the emphasis is on procedure, visibility and staff safety.
Can you cover multiple branches with one supervisor? Yes. Where a client has several sites in one area, a roving supervisor on a set inspection cycle usually works better and costs less than a supervisor per branch.
Can you take over from our current provider at short notice? Often, yes, subject to licence checks and briefing time. Tell us the date and the sites and we will confirm what is achievable.
If you are reviewing branch security, tightening cash-movement procedures or covering a new site, contact us and we will review the current arrangements before proposing anything.
